Suggestions and complaints

We welcome your comments and suggestions. If you have a complaint or concerns about the service you have received from us, please let us know in writing and we will acknowledge it in 3 working days.

Email: chartfield.admin@nhs.net

Website: https://www.chartfieldsurgery.co.uk/

Address: 30 Chartfield Ave, London SW15 6HG

Confidentiality 

The practice complies with Data Protection and Access to Medical Records Legislation. Identifiable information about you will be shared with others only in exceptional circumstances where there is a grave risk of serious harm.

Home Visits

GP's will visit patients at their home if they are housebound or too ill to travel to the surgery. We would be grateful if you could phone the surgery before 10.00 am to enable the doctor to plan the home visits. If you are not sure about the visit, please talk to the doctor for advice.

Opening Hours

Monday-Friday: 08:00 – 19:00

Saturday: Closed until further notice

Sunday: Closed

For medical advice out of hours dial 111, or in an emergency dial 999.

Rights and responsibilities of the patient

  • Treat NHS staff and other patients with respect

  • Keep appointments or cancel within a reasonable time 

  • Receive NHS services free of charge

  • Not be discriminated against

  • Be treated with professional standards by qualified and experienced staff

  • Have access to your own records

  • Privacy and confidentiality

How to Register

If you wish to register as a New Patient, you can do so, provided you have a permanent address in the catchment area (see below), by following the link to our website : https://www.chartfieldsurgery.co.uk/register-with-chartfield 

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Repeat Prescriptions

Requests for repeat prescriptions can be made online on your patient account.

Doctors:

Dr Caroline Oliver

Dr Vanessa Rivalland

Dr Fhorkan Uddin

Dr Sadiya Ayaz

Dr Chloe Ho

Prof Sonia Saxena (This contractor undertakes the teaching and training of healthcare professionals)